Support Center

Support that gets you unstuck fast

Find setup guidance, product answers, and the right contact path without hunting through scattered docs.

Get Oriented

Start with the fix that matches your current blocker

Installation and onboarding

Need the fastest path from plugin install to first reply? Start with the core setup flow and plan requirements.

Review setup requirements

API and integration docs

Use the docs when you need endpoint details, payload examples, or guidance for connecting your own backend flow.

Open developer docs

Troubleshooting and incidents

If the widget is not loading or the admin screen feels off, check the status page first before debugging locally.

Check service status

Frequently asked support questions

How long does plugin installation usually take?

Most WordPress sites are up and running in about five minutes. If you already have your API key and site URL ready, the first live conversation is usually immediate.

Where do I find the API key used by the plugin?

You can confirm the current key in the plugin settings or request help from support if you need to rotate credentials or verify the active site ID.

What should I check when the widget does not appear?

Confirm the plugin is active, the site has completed training, and no aggressive cache layer is serving an older script. The status page is the fastest first check.

Does WooCommerce need extra setup?

WooCommerce support starts on Standard and above. Once enabled, product data is synced automatically, but the initial connection should still be verified in the plugin dashboard.

What if the AI answer is clearly wrong?

Re-run training after updating the source content, review any conflicting FAQ entries, and escalate to support if the issue persists across multiple pages.